What do Clients Expect From an Electrical Insulating Mat Supplier?

 

The truth is that clients always have multiple options of electrical insulating mat suppliers to choose from. 

Within this huge list of suppliers, how do they make a decision? 

The purchase decision of an electrical insulating mat is tough to make as it directly influences the electrical safety of the clients.

After dealing with numerous clients, experts have narrowed down some key factors that help them take a decision about the electrical safety mat supplier. Read to know what:

10 Things Clients Want From an Electrical Insulating Mat Supplier

1. Quality-Assurance

This is the first requirement that any buyer will have. It is important for the electrical insulating mat to have high-quality. The clients expect the mats to comply with the industrial safety standards such has IEC 61111:2009, ASTM D178, IS 15652:2006, and others.

2. Certifications

Clients expect a test and warranty certified for the electrical insulating mat. It should go through rigorous testing, including tests for dielectric strength, mechanical strength, AC proof voltage, electrical insulation resistance, and others. As a result, this will prove its authenticity.

3. Competitive Electrical Mat Price

Before buying anything, we naturally check the price tag and see if it justifies the value it adds to our lives. Similarly, clients expect a competitive electrical mat price structure. Their quality and performance should justify the electrical mat price.

4. Flexibility

When a client is talking to a salesperson, they expect flexibility. This flexibility can mean in terms of negotiation of the electrical mat price or payment methods. Thus, the electrical mat supplier should not be rigid while dealing with an order. This gives them a satisfying purchase journey and the chances of the supplier getting repeat orders from the client.

5. Support-Oriented

Clients want electrical insulating mat suppliers offering high-end support. Hence, they require pre-sales and after-sales support. This includes assisting them right from installation to maintenance. It is not just the electrical mat price; it is about the type of service that comes with it.

6. Less Lead Time

Customers may have urgent requirements. Hence, they would expect the electrical insulating mat suppliers to keep their promised lead time. Clients will always choose suppliers offering a shorter lead time. This increases client satisfaction.

7. More Shipping Options

Clients all over the world may have different preferences as per shipping methods. They expect the electrical insulating mat supplier to have options such as FOB (Free on Board), Ex-works, CIF (Cost, Insurance, and  Freight), and other methods. Thus, they can select whichever works for them considering their resources and convenience.

8. Social Responsibility

Electrical insulating mat suppliers are expected to care for sustainability. Clients expect them to have sustainable practices in their manufacturing to supply chain processes. In addition, they also expect the electrical insulating mat suppliers to have recycling and waste management programs.

9. Transparency

Clients expect transparency in every form. This includes transparency about the electrical mat price or usual communication. With transparency, the clients will be able to trust and build a relationship with the electrical safety mat suppliers. As a result, the suppliers can have repeat orders from them.

10. Accountability

In case of damaged electrical insulating mat rolls or receiving different orders, the clients expect the suppliers to take accountability. Thus, they expect return or refund policies for such cases. This increases the credibility of the company.

To wrap up,

Clients expect electrical insulating mat suppliers to deliver quality products with high-end services. Besides, they expect the suppliers to have options to let them choose as per their convenience. The electrical insulating mat supplier should be transparent, flexible, accountable, and responsible while dealing with orders.